Return policy and right of withdrawal
Unboxly B.V., Putkamp 4, 6049 AK Herten, the Netherlands. Chamber of Commerce 42109882 · VAT NL869775960B01.
Right of withdrawal
As a consumer you have the right to withdraw from your order within 14 days of receipt, without giving a reason. The period starts on the day you, or a third party designated by you, take receipt of the parcel.
Notify us of your withdrawal within those 14 days at support@unboxly.eu or on WhatsApp at +31 85 200 7538. You may use the model withdrawal form for this, but you are not obliged to. After notifying us you have a further 14 days to actually return the parcel.
Diminished value of an opened box
You may handle the product as you would in a shop. If you go beyond that, we are entitled under article 6:230s of the Dutch Civil Code to deduct the diminished value from the amount refunded.
With a mystery box this has a particular consequence, which we would rather make clear up front: the value of this product lies in the fact that its contents are unknown and the seal is unbroken. Once the seal is broken and the box has been opened, it can no longer be sold as a mystery box. The diminished value then amounts to virtually the entire purchase price, and in practice little to nothing remains to be refunded.
Return the box unopened and with the seal intact and you receive the full purchase price back, including standard shipping costs.
Cost of returning
The direct cost of returning the parcel is yours, unless we agree otherwise with you or the shipment arrived damaged or incorrect.
Refunds
We refund within 14 days of you notifying us of your withdrawal. We may wait to do so until we have received the shipment back, or until you have demonstrated that you have sent it. Refunds are made using the same payment method you used, at no extra cost.
Registering your return
Do not send anything back before registering your return. Register it at support@unboxly.eu or on WhatsApp. As soon as your return is approved we will send you the return address and instructions, usually the same working day. Shipments returned without registration cannot be processed.
Received damaged or incomplete
Did your box arrive damaged, or is something not right with your order? Report it within 7 days with a photo of the outside of the packaging and we will arrange repair, replacement or a refund.
Individual items from the box
The contents of our boxes consist of shipments that never reached their original recipient. We are not the manufacturer or the original seller and we do not hold proof of purchase for those shipments; we are therefore unable to provide a manufacturer warranty on individual items. That the occasional item is damaged or does not work is inherent to this product and is reflected in the price. Your statutory rights in respect of the box as a whole remain fully in force.
Complaints
Email support@unboxly.eu. You will receive a substantive reply within 14 days. If we cannot resolve it together, you can submit your complaint through the European ODR platform.