Terms of service

Terms and conditions

Version 1.0 · in force from 1 September 2026

Article 1 — Who we are

Unboxly B.V., trading as Unboxly, established at Putkamp 4, 6049 AK Herten, the Netherlands. Chamber of Commerce 42109882, VAT identification number NL869775960B01. Email support@unboxly.eu, WhatsApp +31 85 200 7538.

Article 2 — Applicability

These terms apply to every offer made by Unboxly and to every distance contract between Unboxly and a consumer. Before the contract is concluded, the text of these terms is made available to the consumer by electronic means.

Article 3 — The product

Unboxly sells mystery boxes. These boxes contain shipments that did not reach their original addressee and that Unboxly has lawfully acquired from carriers, handling agents or other parties authorised to dispose of them.

A box is sold by weight only. Unboxly makes no undertaking as to the contents, the brands, the number of items, the categories or the retail value of the contents, and is not in a position to do so: the individual shipments are not inventoried. The unknown nature of the contents is an essential characteristic of the product and the consumer accepts this on purchase.

Unboxly removes perishables, food, medicines, pet food, hazardous substances and items age-restricted to 18 and over from the consignments. Packaging may be damaged and individual items may not work, or not work fully; this is inherent to the product and is reflected in the price.

Article 4 — Age

You can order from the age of 18. If you are younger, you may only order with the consent of your parent or guardian.

Article 5 — Offer and contract

All offers are without obligation and apply while stocks last. Obvious mistakes or errors in the offer are not binding on Unboxly. The contract is concluded at the moment the consumer accepts the offer and meets the conditions attached to it. Unboxly confirms receipt of the order by electronic means.

Article 6 — Prices and payment

All prices are in euros, including VAT and including shipping within the delivery countries. Payment is made using the payment methods offered on the website. Where payment is deferred through Klarna, Klarna's own terms apply in addition; the payment term is set by Klarna and in the Netherlands amounts to 30 days after dispatch of the order.

Article 7 — Delivery

Delivery takes place at the address supplied by the consumer. Orders placed and paid for on a working day before 3 PM are registered with the carrier that same working day. Stated delivery times are indicative. Unboxly delivers within 30 days in any event, unless agreed otherwise. The risk of damage or loss rests with Unboxly until the moment of delivery to the consumer or a third party designated by them. See the shipping policy.

Article 8 — Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days of receipt without giving a reason. Where a box has been opened, Unboxly is entitled to charge for the diminished value, which by the nature of the product is virtually equal to the purchase price. The full arrangement is set out in the return policy, which forms part of these terms.

Article 9 — Conformity and warranty

Unboxly warrants that the box conforms to the contract and to the statutory provisions in force at the time the contract is concluded. Given the nature of the product, this means that the box has the agreed weight and is composed as described in article 3. Unboxly is not the manufacturer or original seller of the items in the box and cannot provide a manufacturer warranty on them.

Article 10 — Liability

Unboxly's liability is limited to the amount of the order concerned, save in the case of intent or wilful recklessness and save for mandatory law on product liability and personal injury. Unboxly is not liable for damage arising from improper or injudicious use of items from a box.

Article 11 — Resale

The consumer is free to keep, give away or resell the contents of a box. Resale is at the consumer's own expense and risk; Unboxly is not a party to it.

Article 12 — Personal data

Unboxly processes personal data in accordance with the GDPR. See the privacy policy.

Article 13 — Complaints and disputes

Complaints can be reported at support@unboxly.eu and will receive a substantive reply within 14 days. Dutch law applies to contracts with Unboxly. Consumers may also submit a dispute through the European ODR platform.