About what is inside
Which boxes do you sell?
For now we sell one mystery box, in 3, 5 or 10 kg:
- Lost Packages — brand-new products from packages that were never delivered and stranded with carriers. Every package goes into its own Unboxly mystery bag.
New themes are coming soon. See all boxes in the overview.
What is in a box?
That differs per box and per order. In practice it turns up all sorts: home and kitchen goods, accessories, gadgets, toys, beauty, tools. We do not know what is in your box either. We never guarantee specific products, brands or a minimum value.
Where do the goods come from?
Lost Packages are parcels that were never delivered and stranded with carriers such as Amazon, DPD, DHL and PostNL.
What are the mystery bags?
In every box, each item is wrapped in its own Unboxly mystery bag; in Lost Packages, every package gets its own bag. Nothing rattles around loose in the box, and the unboxing at the table becomes a party, bag by bag.
Can I choose what I get?
No. That is the whole idea. You choose the box and the weight: 3, 5 or 10 kg.
Will there be duplicate items?
The same item never appears twice within one box.
Are the products new?
Yes, Lost Packages contains only new products. Packaging can be damaged and the odd item may not work. That comes with the territory and it is reflected in the price.
Ordering and payment
How can I pay?
You can check out in the following ways:
- Credit and debit card — Visa, Mastercard, American Express and Maestro
- PayPal — check out with your PayPal account
- Klarna — pay later, you have 30 days
- Shop Pay — saves your details for next time
- Apple Pay — check out with Face ID or Touch ID
- Google Pay — check out with your Google account
Which methods you see depends on your country and your device; in some countries local methods are added. All available options are listed at checkout. Payment always runs over a secure connection; we never see your payment details ourselves.
Can I order several boxes at once?
Yes, and shipping is always free. From ten boxes upwards we look at volume pricing, see business and bulk.
Shipping
When is my box sent?
Order and pay on a weekday before 3 PM and your box goes out that same day, with track & trace.
What does shipping cost?
Nothing: shipping is free on every order. We ship to every EU country.
How long does delivery take?
That depends on your country and the carrier. We ship the same working day and you get a track & trace code, so you can follow your parcel live all the way to your door. See shipping and delivery.
Returns and warranty
Can I return my box?
Yes, unopened and with the seal intact, within fourteen days of receipt. You then get the full purchase amount back. Please register your return first at support@unboxly.eu or on WhatsApp.
What if I have already opened the box?
Then we can no longer take it back. Once the seal is off, the surprise is out and the box is worth nothing as a mystery box. We would rather say that up front than afterwards.
Something in my box was broken. Now what?
Take a photo and send it to support@unboxly.eu. For individual items that do not work we usually cannot compensate; that risk is built into the price. If the whole shipment arrived damaged, we will sort it out.
Is there a warranty on the items?
We are not the manufacturer and we hold no proof of purchase for the original orders. We therefore cannot provide a manufacturer warranty.
Anything else
May I resell the contents?
Yes. Whatever comes out of the box is yours.
May I film my unboxing and post it?
Please do. Tag us and we will be watching.
My question is not listed here.
Send us a message on WhatsApp or email support@unboxly.eu.