Widerrufsrecht

Unboxly – Refund & Returns Policy

Last updated: November 18, 2025

At Unboxly, we aim to provide a transparent and reliable experience for all customers. Because our products contain lost parcels sold by weight, special return conditions apply. Please read this policy carefully before purchasing.

Returns Eligibility

14-Day Return Window

You may return your order within 14 days of receiving it.

Only Unopened & Sealed Boxes Can Be Returned

To qualify for a refund:

✔ The box must be unopened
✔ The original seal must be fully intact
✔ The box must be returned in its original condition

Once the seal is broken, the box is considered opened and cannot be returned.

No Returns on Opened Boxes or Contents

Because Unboxly sells lost products per KG, the nature of the items means:

Once a box is opened,
Once the seal is broken, or
Once the contents have been unpacked or inspected,

the box and all items inside become non-returnable and non-refundable.

This is necessary to maintain product integrity, weight accuracy, and transparency for all customers.

Refunds

If your return meets the above conditions:

A refund will be issued to your original payment method
Shipping costs are non-refundable
Return shipping is the responsibility of the customer

Refunds are processed once we have received and inspected the returned box.

Damaged Shipments

If your box arrives damaged from transport and has not been opened:

Please contact us immediately with photos of the outer packaging and the seal
We will review the case and provide a suitable solution

Damage resulting from opening the box is not eligible for a refund.

How to Initiate a Return

To request a return:

Contact our support team at support@unboxly.eu
Include your order number, full name, and photos of the unopened sealed box
Our team will provide return instructions if your request is eligible

Contact Us

If you have questions about this policy, you can reach us at:

Email: support@unboxly.eu
Unboxly Customer Service