Where do our lost parcels come from?
Every year, millions of parcels ordered online go missing across Europe. A label that comes loose in the sorting machine. An address with a typo. A collection point where nobody ever turns up.
And then what? The buyer gets their money back from the shop. The parcel stays put: no sender, no recipient, nobody left with a claim to it. After the statutory storage period a consignment like that often went straight to destruction. Made, packed, driven across half of Europe, and then thrown away because a sticker came off.
That stops with us
We buy those consignments from carriers and handling agents, sort them by hand and divide them by the kilo across our boxes. What has already been made and shipped does not need destroying. It simply gets a different recipient.
We do not open the parcels to see what is inside. That is deliberate: we do not want to promise anything we cannot deliver. And frankly it is exactly what makes the box fun. Gadgets? Jewellery? Something for the kitchen? Tools? Every box that opens is a fresh treasure hunt.
What it is not
- Not returns from online shops.
- Not leftover stock or clearance.
- Not gift items bought in specially.
- It is shipments that never reached the person they were meant for.
What never goes in
During sorting we take out whatever does not belong in a box: food, medicines, pet food, hazardous substances and anything age-restricted to 18 and over.
And then it reaches you fast
Free shipping throughout the EU. Order on a weekday before 3 PM and your box goes out that same day, with live tracking all the way to your doormat.