Política de privacidad

Privacy Policy

Last updated: November 17, 2025

Unboxly operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a tailored shopping experience (the “Services”). Our platform is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use the Services, interact with us, or make a purchase. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection and handling of personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on your interaction with the Services, where you live, and what is permitted by applicable law, we may collect or process the following categories of personal information:

  • Contact details: name, billing and shipping addresses, phone number, email address

  • Financial information: payment card details, financial account information, transaction data, payment confirmations

  • Account information: username, password, security questions, preferences, and settings

  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled

  • Communications: content of your messages when contacting customer support or communicating with us

  • Device information: device type, browser, network connection, IP address, and unique identifiers

  • Usage information: interactions with the Services, browsing patterns, timestamps, and navigation data

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you visit the website, create an account, place an order, or communicate with us

  • Automatically through cookies and similar technologies when you interact with the Services

  • From service providers who perform tasks on our behalf

  • From partners or other third parties as permitted by law

How We Use Your Personal Information

Depending on how you use the Services, we may process personal information for the following purposes:

1. Providing, Personalizing & Improving the Services

This includes processing orders, arranging shipping, facilitating returns or exchanges, managing your account, processing payments, remembering preferences, enabling product reviews, and improving the overall shopping experience.

2. Marketing & Advertising

We may send promotional emails or show advertisements based on your interactions with our website. You may opt out of promotional emails at any time.

3. Security & Fraud Prevention

We use personal information to authenticate accounts, protect our Services, detect and respond to fraudulent or harmful activities, and maintain a secure environment.

4. Communication

We process your information to provide customer support and maintain our relationship with you.

5. Legal Obligations

We process personal information as required by law or to respond to valid legal requests.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers who support payment processing, IT services, analytics, fulfillment, shipping, and customer support

  • With marketing partners for personalized advertising

  • When you direct or consent to disclosures (e.g., using social media integrations or requesting third-party shipping)

  • With affiliated entities within our corporate group

  • In connection with business transactions such as mergers, acquisitions, or restructuring

  • To comply with legal obligations or protect our rights

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and enhance the Services. Information you provide may be shared with Shopify or its partners, including transfers to other countries.
To learn more about how Shopify handles data, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy, security, or accuracy of information on these platforms. Any data you share on third-party services may be publicly viewable depending on the platform’s settings.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information, please contact us to request deletion.

Security & Retention

While we take reasonable measures to protect your information, no system is completely secure. Information transmitted electronically may not be fully protected during transit.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights & Choices

Depending on your location, you may have rights including:

  • Right to access your personal information

  • Right to delete personal information

  • Right to correct inaccurate information

  • Right to data portability

  • Right to manage marketing preferences

If you reside in the UK or EEA, additional rights include:

  • Objection or restriction of processing

  • Withdrawal of consent

To exercise your rights, contact us using the details below. Shopify-related data rights can be exercised through their privacy portal.

We may request additional information to verify your identity where required by law.

Complaints

If you wish to file a complaint, you may contact us directly. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

We may transfer your personal information outside your country of residence. When transferring data outside the UK or EEA, we rely on mechanisms such as Standard Contractual Clauses or other approved safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes occur, we will post the updated version on this page and adjust the “Last updated” date accordingly.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact us at:

Email: privacy@unboxly.eu
Customer Privacy Department

Unboxly is the data controller responsible for your personal information.